IRIS Insights Blog
Research-backed articles for collections leaders, receivables teams, and agencies evaluating how to scale recovery without adding headcount.
Utility payment delinquency refers to the state in which a residential customer has an outstanding past-due balance on an energy or utility account.…
Healthcare revenue cycle collections refers to the process of recovering patient-owed balances after insurance adjudication — the segment of the revenue cycle…
It's Tuesday morning. Your collections manager pulls up the dashboard and the week looks familiar: a queue of accounts at day 15, a handful of broken promises…
Flexible Payment Plans in Debt Collection: How Plan Design Determines Whether Consumers Say Yes or Stall